Ensuring high standards to protect customer data is critical to operate successfully given rising IT security threats and increased privacy concerns.
We are continuously auditing our technical and organizational measures by monitoring our infrastructure and processes with Secureframe.
We've successfully completed the AICPA Service Organization Control (SOC) 2 Type I audit. The audit confirms that Snowboard Software GmbH’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security. The audit was conducted by Prescient Assurance.
For all questions and documentation requests, you can contact our customer support team at hi@seatext.com.
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with local laws.
All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
All of our data is hosted on Amazon Web Services (AWS) databases. These databases are located in the United States or Europe. Please reference the vendor specific documentation linked above for more information.
All databases are encrypted at rest.
Our applications encrypt in transit with TLS/SSL only.
We perform vulnerability scanning and actively monitor for threats.
We actively monitor and log various cloud services.
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
We follow the principle of least privilege with respect to identity and access management.
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.
At Seatext AI, we value the trust you place in us by providing your email address. Rest assured, we adhere to strict policies to ensure your information is used responsibly.
We are committed to ensuring that our communications are relevant and valuable to you. We do not engage in spam practices; every email you receive from us will have a clear purpose and value.
If you have any concerns or questions about our email policy, please reach out to us at hi@seatext.com.
At Seatext, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.